Frequently Asked Questions
Everything you need to know about bringing Heir into your home.
What materials are used in Heir furniture and decor?
We prioritize longevity and sustainability. Our pieces are crafted from responsibly sourced solid hardwoods, premium natural linens, and artisan-grade ceramics designed to last for generations.
How long will it take for my order to arrive?
Standard shipping typically takes 5-10 business days. For larger furniture items requiring white-glove delivery, please allow 3-5 weeks for specialized handling and setup in your room of choice.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original condition. Please note that custom upholstery and final sale items are non-returnable.
Do you offer international shipping?
Currently, Heir ships to the contiguous United States and Canada. We are working on expanding our logistics network to support international home enthusiasts soon.
How do I care for my Heir textiles and wood pieces?
Each order includes a digital care guide. Generally, we recommend avoiding direct sunlight for woods and professional cleaning for our natural fiber rugs and upholstery to maintain their integrity.
Can I modify or cancel my order after it's placed?
Orders can be modified or cancelled within 24 hours of placement. After this window, our warehouse begins the fulfillment process to ensure timely delivery.