Returns & Exchanges
At Heir, we want your home to be a sanctuary of comfort and style. If your purchase doesn't perfectly suit your space, we offer a 30-day return window for all unused items in their original packaging.
Initiate Your Request
Visit our online returns portal with your order number and zip code to select the items you wish to send back.
Prepare the Package
Carefully repackage your items in their original boxes to ensure they are protected during transit, including all hardware and assembly instructions.
Ship It Back
Affix the pre-paid shipping label provided via email and drop the package off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned goods, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing